top of page

Refund Policy


Thank you for choosing Master Deck. We strive to provide exceptional products and services tailored to your specific requirements. As all of our products are custom-made on the customer's property, we have established the following refund policy:

  1. Custom-Made Products: Since our products are uniquely designed and customized to meet your individual needs, we do not offer refunds or exchanges for any custom-made products.

  2. Order Confirmation: Once you place an order with us, we consider it as a commitment to proceed with the production and installation of the custom-made products. We require a thorough understanding of your requirements, measurements, and specifications to ensure the utmost accuracy in the manufacturing process.

  3. Customer Satisfaction: We place a high emphasis on customer satisfaction and take every measure to ensure that our products meet or exceed your expectations. Our team works closely with you throughout the design and installation process to ensure that all details are addressed and that you are satisfied with the outcome.

  4. Measurements and Specifications: Accurate measurements and specifications must be provided by the customer to ensure the proper fit and functionality of the custom-made products. We cannot be held responsible for any inaccuracies or errors in measurements and specifications provided by the customer.

  5. Order Cancellations: Due to the custom nature of our products, order cancellations are not accepted once the manufacturing process has begun. This is because significant time, effort, and resources are already invested in creating personalized products.

  6. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will work with you to assess the situation and find a suitable resolution, which may include repair or replacement at our discretion.

  7. Exceptions: While refunds are generally not offered, there may be exceptional circumstances where we may consider a refund on a case-by-case basis. Such cases will be evaluated at our sole discretion and require thorough documentation and evidence to support the refund request.

  8. Modifications to the Refund Policy: We reserve the right to modify or amend this policy at any time. Any changes will be effective immediately upon posting the revised refund policy on our website.

If you have any questions or concerns regarding our refund policy or any other aspect of our products or services, please contact us at We are here to assist you and ensure your satisfaction.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.

bottom of page